Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 10:00am - 5:00pm. Most recipients within the continental United States should expect to receive their order within 2-5 business days. For guaranteed delivery please select the USPS Priority Express shipping method. Please note that we are not responsible for shipping delays encountered or caused by our carriers. 

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Free shipping is offered for purchased of $49 or more. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURNS

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To be eligible for a return, your item must be unused and unworn and in new condition. It must also be in the original packaging. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.

Returns are only granted for defective items with 14 days of purchase. Items that are missing, damaged in transit, not delivered, stolen, or are otherwise covered by Route+ are ineligible for return.

Several products are exempt from being returned. These include leggings, hosiery, makeup, wigs and any other item that cannot safely be resold.

Additional non-returnable items:
* Gift cards/Gift certificates
* Balloons
* Services
* Special Orders
* Online Only Inventory

Due to the unique safety precautions that must be observed due to COVID-19 additional items may be ineligible for return. The Life of the Party reserves the right to refuse any return that could pose a threat to the he4alth and safety of our staff or customers. 

Returns
To request a return please email info@lifeofthepartystore.com. A representative will reach out to review your request and will provide approval or disapproval at that time.

Shipping
If your return request is approved you should mail your product to: 4025 S Mason St, Ste B, Fort Collins, CO, 80525, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 30 days for processing.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lifeofthepartystore.com and, upon obtaining approval, send your item to: 4025 S Mason St, Ste B, Fort Collins, CO, 80525, United States.

If your item is in like new condition, you may be eligible to exchange for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lifeofthepartystore.com.